The Agency for Digital Italy (AgID) has published, through Determination No. 169 of 9 November 2026, the Guidelines for the Adoption of Artificial Intelligence in Public Administration, as envisaged by the Three-Year ICT Plan for Public Administration 2024-2026. The objective is to support public administrations in the informed, effective, and responsible use of AI-based technologies.
The document was developed within the framework of the Three-Year Plan Coordination Table, with the participation of ACN, ANAC, ANCI, the Conference of Regions and Autonomous Provinces, Consip, the Department of Public Administration, the Department for Digital Transformation, INAIL, INPS, ISTAT, IPZS, the Ministry of Economy and Finance (MEF), the Ministry of Enterprises and Made in Italy (MIMIT), PagoPA, and UPI.
The Guidelines, issued in accordance with the procedure established under Article 71 of the Digital Administration Code (CAD), provide practical guidance on the adoption of Artificial Intelligence systems, with particular attention to regulatory compliance and organizational impact. They incorporate the European and national regulatory framework and are structured around several key areas:
- Risk Classification and Compliance: Public administrations are required to classify AI systems according to the risk levels defined by the AI Act, applying transparency, human oversight, and accountability requirements, particularly for high-risk systems.
- Adoption Model (PDCA Cycle): The Guidelines introduce an adoption model based on the continuous improvement cycle Plan-Do-Check-Act (PDCA) and the ISO/IEC 42001 standard. The model is supported by practical tools for assessing organizational and technological maturity.
- Data Quality and Security: Data governance is identified as an essential prerequisite for trustworthy AI systems. The document combines data quality principles, including accuracy, consistency, completeness, and timeliness, with robust cybersecurity measures aimed at mitigating AI-specific threats such as evasion, poisoning, privacy, and abuse attacks.
- Ethical Code and Skills Development: The Guidelines promote a human-centric approach to AI, encouraging the adoption of a code of ethics, significant investment in digital literacy, and the enhancement of specialized professional profiles within Digital Transition Offices.
Read the Guidelines for the Adoption of Artificial Intelligence in Public Administration whole text.
