Vigilance
AgID supervises accredited entities that provide trust services (digital signatures, certified electronic mail, SPID, document management and preservation), ensuring compliance with legislation and Agency guidelines. AgID also exerts supervision, verification, control,monitoring and sanctioning powers to ensure compliance with the provisions of the Digital Administration Code and any other legislation on technological innovation and the digitalisation of the Public Administration.
Index
Index
Strategies
Strategies
AgID monitors and controls compliance with the requirements and guidelines set out in the Three-Year Plan. Depending on the seriousness of the violation detected and the type of damage caused to users, AgID can impose administrative sanctions, which are paid by the monitored entities.
Tools
AgID supervises trust services, certified computer record keepers and public and private entities participating in the Public Digital Identity System (SPID). AgID can impose administrative sanctions for potential violations.
The list of all entities supervised by AgID can be found on the following pages:
Supervision of qualified and accredited entities
The procedure used by AgID to supervise the qualified and accredited entities and the power to issue sanctions is described in the article 14-bis clause 2, lett. i) of legislation 7 March 2015, n.82
Surveillance of digital transition obligations
Article 18-bis of D.lgs 7 March, n.82 and other related amendments establish the procedures for notification, control and warning in relation to digital transition and the power to impose sanctions for non-compliance with digital transition obligations.
Digital Ombudsman
The Digital Ombudsman is available to citizens who wish to report potential violations of the Digital Administration Code (CAD) or other legislation related to digitalisation and innovation.
Monitoring
Monitoring
Verification procedures on providers of digital trust services
monitoring-data__static12
Started in 2022
Incidents, malfunctions or unavailability
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Notified by providers in 2022
Findings
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Issued by the Agency in 2022
Reports on qualified and accredited trust services
If you have experienced management anomalies in the provision of SPID services, digital signatures, certified electronic mail, regulation-compliant storage, or alleged regulatory violations or irregularities on the part of digital service providers, you can report them to AgID using the appropriate application.
To submit the report, the following information is required:
- reference date of the alleged irregularity;
- e-mail address of the reporting party;
- provider involved in the report;
- indication of the service (SPID, PEC, Qualified Trust Services, Registrars);
- description of the alleged breach or irregularity;
- facts and circumstances giving rise to the report;
- documentation supporting the alleged breach.
Documents and regulations